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Enterprise Systems • B2B SaaS • Workflow Design
Hi—I’m Melissa. Senior Product Designer with 7+ years designing the logic behind enterprise workflows.
Former TPM using research, information architecture, and cross-functional collaboration to make product decisions more human.
Selected Work
Enterprise Travel
Redesigned a fragmented booking workflow so agents could compare tours and make decisions faster.
Decision Support
Unified fragmented pricing views into a clearer analyst workflow supporting faster pricing decisions.
Experience
BBA Management Information Systems, University of Texas at Austin
Study Abroad, Hong Kong University of Science and Technology
Recommendations
Notes from leaders who trusted me with complex product, systems, and delivery work.
“Melissa joined our team for a critical redesign that directly impacted revenue.”
Her mix of design clarity, communication skill, and disciplined process made her an ideal fit. A+ accountability and systems work.
Scott Francis CEO, BP3
“Melissa immediately strengthens any team she joins.”
Her proactive, professional attitude keeps projects organized and ahead of the curve, while bringing steady positivity to fast-paced environments.
Andy Bassiri Design Manager, BP3
Thoughts from the field
Selected talks and writing on enterprise workflows, design systems, operational complexity, and designing for real-world constraints.
A discussion on humanity, authorship, AI, and the tension between systems and lived experience.
View Event →Diagnosing adoption gaps, governance challenges, and system drift.
Read Article →A closer look at governance, adoption friction, and why systems often break down in practice.
Read Article →