Projects
Pricing Dashboard Redesign
Reduced redundant information on analyst dashboard by 20%
Bazaarvoice Process Redesign
Achieved timely + reliable onboarding in days, not months
Booking App redesign
Designed + Tested Prototype based on Shared Roadmap in 3 mos
BMCC Survey Redesign
Cut admin processing time by 3 weeks to improve outcomes for moms
About Me
I’m Melissa, and I love user experience because I love making peoples’ lives easier. Plus, it’s fun! I love the feeling I get when coming up with a solution that will make someone’s day better.
I’m a UX designer with a program management/business analyst background and 4 years experience collaborating with cross-functional teams including product and engineering at Bazaarvoice.
I have 9 years experience working in SaaS and B2B working directly with enterprise customers. My strength is translating research into strategy, prototypes, and visuals to make complex ideas simple.
My degree in business from the University of Texas informs my design strategy, giving me an edge in creating functional designs that contribute to the bottom line.
In my free time, I volunteer my design skills to empower people to solve problems in their communities and facilitate design events with non-profits like SocialGood.us. I’d love to use design to empower your organization and its users. Let’s talk.
Experience
Experience
Education
User Experience Design Program, General Assembly - 2018
BBA Management Information Systems, University of Texas at Austin
Study Abroad, Hong Kong University of Science and Technology
Skills
User research, service design, usability testing, user flows, user stories, persona creation, information architecture, google analytics, prototyping
Tools
Sketch, Balsamiq, InVision, JIRA, Confluence
Articles
7 SXSW Design Events for all, March 2019
Service Design at Warp Speed, December 2018
Design Event Facilitation Experience
Design Jam x Austin Diversity and Inclusion Project | Ideating for Diversity in the Austin Tech Scene, October 2019
Design Jam x Socialgood.us | Changing the Conversation on Mental Health Ideation Jam, August 2019
Design Jam x Austin’s Homelessness Advisory Committee | Ideating to Make Safe Storage a Reality, May 2019
Texas Association Against Sexual Assault | Introduction to Design Thinking, November 2018
Socialgood.us | Ideation Techniques to Solve Wicked Problems, October 2018
OpenIDEO | Journey Mapping to Reduce Disposable Cups, September 2018